FAQ

If you have any questions, please feel free to contact us via email.

frequently asked questions

Here you can find answers to some common questions

What types of packaging machines do you offer?

We offer a wide range of packaging machines, including but not limited to automatic filling machines, sealing machines, labeling machines, and wrapping machines. Our products cater to various industries such as food, pharmaceuticals, cosmetics, and more. For more detailed product information, please visit our product page.

Can I customize the packaging machines?

Yes, we provide customization services to meet specific packaging requirements. You can share your packaging needs and specifications with us, and our engineers will work with you to design a solution that meets your requirements.

What kind of after-sales service do you provide?

We offer comprehensive after-sales service, including technical support, parts replacement, and repair services. Our goal is to ensure your machine operates smoothly and to extend its lifespan.

How do I place an order?

You can place an order through our website, email, or by contacting our sales team via phone. We will provide you with a quote and order confirmation based on your specific needs.

What is the production and delivery time for an order?

Production time typically depends on the complexity of the order and our current production schedule. Once your order is confirmed, we will provide an estimated production and delivery timeline. Generally, the production time is 4-6 weeks, but we will inform you of the specific timeframe upon order confirmation.

What payment methods do you accept?

We accept various payment methods, including wire transfer, credit cards, and letters of credit. The specific payment method will be agreed upon at the time of order confirmation.

How do you handle shipping?

We work with multiple logistics companies to offer door-to-door delivery service from our factory to your specified location. Shipping costs are calculated based on the destination, method of shipment, and package weight.

How can I track my order?

Once your order is shipped, we will provide a tracking number. You can track your shipment via the logistic company's website.

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FAQ